Urgent appointments
To request an urgent appointment:
- use your NHS account (through the NHS website or NHS App) or Patient Access
- phone us on Moss Grove Surgery (Kingswinford) 01384 277377 or Moss Grove Surgery (Kinver) 01384 277377
- visit the surgery and speak with a receptionist
Requesting an appointment
You can request an appointment with a doctor or other healthcare professional online (Monday to Friday).
We will respond to requests within 2 working days during opening times.
You can also:
- phone us on Moss Grove Surgery (Kingswinford) 01384 277377 or Moss Grove Surgery (Kinver) 01384 277377
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
Nurse or healthcare assistant appointments
You can request a routine appointment with a nurse or healthcare assistant up to 2 weeks in advance.
We will respond to requests within 4 working hours during opening times.
You can also:
- phone us on Moss Grove Surgery (Kingswinford) 01384 277377 or Moss Grove Surgery (Kinver) 01384 277377
- visit the surgery and speak with a receptionist
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on Moss Grove Surgery (Kingswinford) 01384 277377 or Moss Grove Surgery (Kinver) 01384 277377 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Enhanced access
Practices in Kingswinford work collaboratively providing access to all patients Monday to Friday until 8:00pm and Saturdays from 9:00am– 5:00pm.
Appointments are available at different practices during the week, please discuss with reception or send a request via our website to book in, our practice is open on Tuesday evenings until 8:00pm.
During the week cover is provided at Wordsley Green on a Monday, Moss Grove Kingswinford on a Tuesday, Rangeways Road on a Thursday, Kingswinford Medical Practice on a Wednesday and Friday.
Cover for Saturdays is provided on a weekly rota with Rangeways open the 1st Saturday of the month, Summerhill 2nd, Wordsley Green 3rd, Moss Grove Kingswinford 4th and Kingswinford Medical practice covering the 5th Saturday.
Home visits
A patient is deemed to be housebound when they are unable to leave their home environment through a physical or psychological illness.
A patient is not considered housebound if he or she is able to leave their home with minimal assistance e.g. unassisted / assisted visit to the doctor, dentist, hairdresser, supermarket, social events.
However, the practice reserves the right to change this policy, where the clinical condition of a patient is deemed to be more appropriately provided in the home.
To make your surgery run more efficiently we would like to make you aware of changes to the services we provide.
Home visits take up a great deal of our time and should only be reserved for patients who are medically unable to attend the surgery.
Transport problems will not be accepted as a reason for the doctor to attend to you at home.
For any home visit where the patient has dementia, a member of the family needs to be present.
We would like to point out that where a patient can attend the surgery, the doctor can provide a service supported by other health professionals and special equipment, which would not be available in the home environment. This applies to children as well.
Please telephone before 10:30am and speak to a member of our staff to request a home visit.