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Patient update – intermittent faults with the phone lines

Our phone lines are currently experiencing intermittent faults. You may have difficulty getting through. We’re working with our phone provider to resolve this. Thank you for your patience.

Confidentiality

The practice complies with data protection and access to medical records legislation.

Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level, to help the health board and government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please complete our Contact the Practice Form.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Page published: 30 October 2023
Last updated: 30 October 2023